FAQs

Registration

How do I register?

You can register by clicking on the “Profile” icon located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send an account verification link to your email id. Post verification, you can start shopping on BasketHunt.

Do I need to register before shopping on BasketHunt?

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to log in or register while you checkout.

Are there any charges for registration?

No. Registration on baskethunt.com is absolutely free.

Can I register multiple times using the same phone number/email ID?

Each email ID/login ID and mobile number can only be associated with one customer account.

What if I enter the wrong email ID while registering online/through the phone?

Please contact our customer support team on WhatsApp at +916436355343 or write to us at: [email protected] and we will fix this issue for you.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses to your BasketHunt account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to a different addresses you need to place them as separate orders.

Order Related

How do I know if I placed my order correctly?

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

Can I call and place an order?

No, currently this service is not available.

How are the fruits and vegetables weighed?

All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.

How do I make changes to my order?

Currently, there is no provision to change the order once it’s been placed. Please call our customer support team & we will assist you however we can.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of the order.

Is it possible to order an item which is out of stock?

No, you can only order products that are in stock. We try to ensure the availability of all products on our website however due to supply chain issues sometimes this is not possible.

How do I check the current status of my order?

You can check the order status by going to the order tracking page or by contacting our customer support team via WhatsApp.

When and how can I cancel an order?

You can cancel an order anytime from the order level page in the My Account page or by contacting our customer support team on the BasketHunt.

Login/Account Related

What is My Account?

My Account is the section you reach after you log in at baskethunt.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

I am unable to login
You may have entered incorrect login details. Please enter the correct information & try again.
How do I reset my password?

You need to enter your email address on the login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on baskethunt.com. This enables you to shop quickly and easily in the future.

Product / Price / Promotion

How do I look for a particular Product?
You can search for a product by navigating through the category pages or by using the search tab on the top of every page.
How will you ensure the freshness of products?
We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.

Payment

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